Luxury Travel

Monday, February 09, 2009

Book by March 31, 2009 and save up to $2,720 per person on the Classic, Western, Grand North Western and Grand West Highlighand Royal Scotsman train journeys.

During these journeys, travel past ancient mountains and through highland lochs, golden glens and charming villages. From handsomely crafted wood compartments to elegant dining cars with fine china, Royal Scotsman train travel evokes the gracious hospitality of bygone times.
2009 Journeys include:

• Grand North Western: Save $2,710 per person 
  Code 9030RYSM

This journey combines the favourite Classic and scenic Western journeys.

With seven nights aboard, this is an opportunity to savour The Royal Scotsman and Scotland to the full. After following the east coast up to Keith, head west towards Inverness and the Isle of Skye, including a visit to the picturesque village of Plockton. A private tour and tasting at Dalmore Distillery and a personal invitation to visit Ballindalloch Castle, with its magnificent gardens, are just two of the highlights. After some free time in Edinburgh, relax and experience the magnificent West Highland scenery and a private view of Mount Stuart, Britain's most spectacular Victorian Gothic house.

• Grand West Highland: Save $2,720 per person
  Code 9031RYSM

This 5-night journey combines the scenic Western and traditional Highland journeys

It's always hard to say farewell to the Scottish Highlands. That's why we've made it possible for you to join us for a longer journey. Enjoy the magnificent scenery of the West Highland Line and an exclusive view of Mount Stuart, a spectacular Victorian Gothic house. Then after some free time in Edinburgh experience the wild beauty of the Scottish Highlands as you head north, stopping along the way for a private visit to Dalwhinnie Distillery and to try your hand at some outdoor activities on the Rothiemurchus Highland Estate.

• Classic: Save $1,370 per person 
  Code 9032RYSM

The 4-night Classic Journey is the quintessential Royal Scotsman experience and certainly one of our most popular journeys. After following the east coast up to Keith, head west towards Inverness and the Isle of Skye, including a visit to the picturesque village of Plockton. A private tour and tasting at Dalmore Distillery and a personal invitation to visit Ballindalloch Castle, with its magnificent gardens, are just two of the highlights. Along the way, there is time for golf, fishing, clay pigeon shooting or a guided walk though stunning landscapes.

• Western: Save $1,640 per person
  Code 9033RYSM

The West Highland line is stunning, one of the world's most scenic railway journeys. On your 3-night travels through the dramatic backdrop of Rannoch Moor to Mallaig, The Royal Scotsman's stately pace allows for plenty of time to reflect and fully appreciate the beauty outside your window. Heading south, you cross from Wemyss Bay to the Isle of Bute for a private view of Mount Stuart, Britain's most spectacular Victorian Gothic house. The weather can be magical in the Western Isles and, when it is, we can never resist stopping for a walk on one of the glorious West Coast beaches.

Terms & Conditions

For all Special Offers noted above, all prices are per person, based on double occupancy, unless otherwise stated. All prices are quoted in U.S. Dollars. Prices listed for each offer may pertain to specific departure dates. Restrictions and blackout dates may apply. Special Offers are for new bookings only, are not combinable with any other offer, discount or promotion and are based on availability.

Saturday, September 06, 2008

A client called today to find out when her documents would arrive. They had just arrived from the supplier, approximately 3 weeks prior to tour start date, which is the normal delivery time. They were mailed out the same day.

I told her they would be delivered by UPS to her home address on Monday.

This is 8 days prior to her departure.

She was satisfied with this and we ended the call.

She called back about 10 minutes later and asked where the documents were being mailed to. I told her they were on their way to her address in Chicago. She said, “But I’m in Rhode Island”.

I asked why she did not advise me of this and she said, “We always spend our summers in Rhode Island”

Okay, so now I need a crystal ball with all of the other hats I wear! I was supposed to know this??

I told her I would see what I could do and called the supplier to ask if another set of documents could be generated and mailed out.

This reservation was made with a Luxury Tour supplier and they agreed to send the documents directly to her Rhode Island address.

If this were a supplier other than a Luxury Tour operator, a duplicate set of documents would have a fee to generate and the overnight mail would have to be paid for by the client.

Please think of your travel agent as one of your circle of family and friends. Keep us in mind to notify us of any changes in your life. Give us your airline schedule if you make your own airline reservations; give us all contact numbers and dates when you’ll be at another location. Don’t think you’re bothering us with trivia. Our job is to give you the best customer service we can, but to do this we need your help.